Refund policy

Last updated: August 6, 2026

At Seabronce we want you to enjoy every purchase with total peace of mind.

This Returns and Refunds Policy applies to orders placed through our online store and explains the conditions for requesting a return or reporting an issue.

We sell internationally. For this reason, this policy applies without prejudice to the mandatory rights that consumers may have under the laws of their country or territory of residence. Where a mandatory rule grants broader rights than those set out in this policy, that rule will prevail.

1. 30-day commercial return

You may request a return due to a change of mind within 30 calendar days of receiving your order (we voluntarily extend the legal minimum period of 14 days).

To meet the deadline, you must submit your request before those 30 days end.

Submitting a return request does not mean it is automatically approved. We will check that the product meets the conditions set out in this policy before authorizing the shipment and, later, before approving the refund.

Once the 30-day period has passed, returns due to a change of mind will not be accepted, unless applicable mandatory law grants a longer period or the product is covered by a legal warranty.

2. Conditions for a commercial return

For a voluntary return due to a change of mind to be accepted, the product must:

• Be unused and unopened, with the jar's security seal intact.
• Be in the same condition it was received in.
• Keep its original packaging and box.
• Show no dents, breakage, stains, odors, moisture, dirt, or signs of tampering.
• Be accompanied by the order number or valid proof of purchase.

As explained in point 11, since this is a cosmetic product applied to the skin, a commercial return will not be accepted once the jar's security seal has been removed, unless the item arrived incorrect, damaged, or defective.

This limitation will not apply where it would contradict a mandatory legal right of the consumer.

3. How to request a return

To request a return, write to us at seabronce@gmail.com.

Your message must include:

• Full name.
• Order number.
• Reason for the return.
• Photos of the product (including the condition of the seal) and its packaging.
• Photos or video of the issue, if the item is damaged, incorrect, or faulty.

We will review the request and let you know whether it initially meets the return conditions.

Do not send any product before receiving our instructions. Items sent without prior authorization, to an address other than the one indicated, or without sufficient information to identify the order may be rejected and will not automatically create a right to a refund.

4. Return address

We work with different suppliers and logistics centers. For this reason, the return address will depend on the order, the supplier, and the destination country.

When a return is approved, our customer service team will provide you with the exact return address, packaging instructions, and any reference needed to identify the package.

Do not send the product to the address shown on the original package, unless Seabronce expressly instructs you to do so in writing. Shipping to an unauthorized address may cause the package to be lost or prevent it from being correctly identified.

5. Return shipping costs for a change of mind

When the return is due to a change of mind, a purchase made by mistake, or any cause not attributable to Seabronce, the direct return shipping costs will be borne by the customer.

We recommend using a shipping service with tracking, proof of shipment, and insurance appropriate to the value of the product. Seabronce will not be responsible for returned packages that are lost, damaged, or cannot be delivered when shipping was arranged directly by the customer.

6. Original shipping costs

Shipping is free on all our orders, so there is no shipping amount to be refunded when withdrawing from a purchase. In territories where refunding the cost of standard shipping is legally required when exercising the right of withdrawal, the amount required by the applicable law will be refunded.

7. Inspection of the returned product

Once we receive the package, we will inspect the product to check its condition, the integrity of the packaging, the absence of use or damage, and compliance with the conditions of this policy.

Initial return authorization does not mean the refund is definitively approved. If the product does not meet the conditions set out here, we may, where applicable law allows, reject the return, apply a proportional reduction to the refund, or request additional information.

8. Opened, used, or unsealed products

We will not accept the following as a commercial return:

• Products that have been opened or unsealed.
• Products that have been used or tried.
• Products with dirt, moisture, stains, or odors not present in the original product.
• Products showing dents or damage.
• Products with original packaging that is incomplete or seriously damaged.

These conditions apply to the commercial return offered by Seabronce and do not limit any mandatory rights the consumer may have.

9. Products damaged in transit

Check your order as soon as you receive it. If the product arrives damaged, contact us as soon as possible and, preferably, within 48 hours of delivery, at seabronce@gmail.com.

You must provide: clear photos of the jar's security seal, the outer packaging, the shipping label with the order number visible, and the specific damage. Do not discard the packaging or the product until we have finished reviewing the claim.

If we confirm the damage occurred before delivery or during transit, we will offer, depending on the circumstances, a product replacement, a partial refund, or a full refund. In these cases, Seabronce will cover reasonable return costs when it is necessary to return the product and we expressly indicate so.

10. Wrong product or incomplete order

If you receive a different product than the one you ordered, or an incomplete order, contact us as soon as possible with photos of the item received, the full contents of the package, the packaging, and the shipping label. We will offer to send the correct product, replace the item, or issue a refund, as appropriate. When we request the return of the wrong item, we will cover reasonable return costs.

11. Products not eligible for a commercial return

Unless there is a defect, an order error, or a mandatory rule stating otherwise, we do not accept commercial returns of:

• Sealed products that have been opened and cannot be returned for hygiene or health protection reasons — this is the case with our tanning gel once its security seal has been removed, in accordance with Article 103.d of the Spanish General Law for the Defence of Consumers and Users.
• Gift cards.
• Products used, damaged, or altered by the customer.

Exceptions to the right of withdrawal will apply only to the extent permitted by the relevant law.

12. Discounted products

Products purchased in multi-unit packs, on sale, or via a discount code are subject to the same general conditions of this policy, unless a different condition is expressly stated before purchase. The existence of an offer does not limit the consumer's mandatory rights regarding defective, damaged, or incorrect products.

13. Exchanges

We do not offer direct exchanges. If you want a different quantity than the one purchased, you must return the product following this policy and place a new order. This rule does not apply when we have sent the wrong product or when the solution is to replace a defective item.

14. Refunds

Once we receive your return, we will inspect the product and let you know whether the refund has been approved, rejected, or justifiably reduced.

If approved, the refund will be issued using the same payment method used for the purchase, within a maximum of 14 calendar days from when we confirm it is due (the maximum legal period for issuing a refund). Refunds will not be issued to accounts, cards, or people other than the original buyer, except where legally required.

Your bank, card issuer, or other payment provider may need additional time to reflect the amount in your account; this external processing time is not controlled by Seabronce.

If more than 15 business days have passed since we confirmed the refund was issued and you still haven't received it, contact us at seabronce@gmail.com.

15. Partial refunds

Where applicable law allows, we may grant a partial refund if the product shows depreciation caused by excessive handling, the original packaging is incomplete, or the item has damage that was not present when it was delivered. Any reduction will be determined reasonably and proportionally to the condition of the product and will be communicated to the customer.

16. Order cancellation

Orders begin processing shortly after confirmation. You may request a cancellation by writing to seabronce@gmail.com, but we cannot guarantee it once the order has been prepared or handed over to the carrier. If the order can no longer be cancelled, you will need to wait to receive it and, if applicable, request a return under this policy.

17. Rejected, unclaimed, or undeliverable orders

When an order cannot be delivered for a reason attributable to the customer (incorrect address, repeated absence, unjustified refusal of the package, failure to pay legally required duties, etc.), we may deduct from the refund the actual and reasonable costs caused by shipping, storage, or return of the package, to the extent applicable law allows.

18. Incorrect addresses

Check that the address provided at checkout is complete and correct. If you spot an error, contact us immediately; we will try to change it, but we cannot guarantee this once the order has started processing. When a package is returned, lost, or incorrectly delivered due to an address provided by the customer, the costs of reshipping or recovery will be the customer's responsibility, unless applicable law states otherwise.

19. Customs, taxes, and duties

International orders may be subject to VAT or other local taxes, customs duties, import fees, and carrier administrative charges. Unless expressly stated otherwise at checkout, these amounts are not included in the price and are the buyer's responsibility. Seabronce does not control customs authorities' decisions or guarantee the amount of these charges, and cannot refund taxes or duties paid directly to third parties.

20. Right of withdrawal in the European Union and other territories

Consumers in the European Union generally have a legal right of withdrawal of at least 14 calendar days on online purchases, subject to the exceptions provided by law — including sealed products that cannot be returned for hygiene reasons once unsealed, as is the case with our tanning gel (Article 103.d of the Spanish General Law for the Defence of Consumers and Users).

The 30-day commercial return offered by Seabronce voluntarily extends this legal minimum period, but does not modify or restrict the content of mandatory legal rights. Consumers in the United Kingdom and other countries or territories may have similar or additional rights under their local laws.

21. Consumer legal warranty

In addition to the 30-day commercial return, products carry the legal conformity warranty that consumers are entitled to under current Spanish consumer law. Where applicable, we will offer the remedies required by that law, which may include product replacement or a refund. Nothing in this policy is intended to exclude any liability or right that cannot legally be excluded.

22. Abuse, fraud, or false information

We may reject fraudulent or abusive requests where there is reasonable evidence of the product being swapped for a different one, altered documentation or images, intentionally caused damage, false statements about receipt or condition of the order, or repeated, abusive use of the returns system. Taking these measures will not prevent the customer from exercising their legitimate rights.

23. Customer responsibility during the return

You must pack the product securely and appropriately to avoid damage in transit, using the original packaging where possible. Keep your proof of shipment, tracking number, and photos of the product and the sealed package before sending it. When the return shipment is arranged by the customer, the risk to the package remains with the customer until it is delivered to the authorized address, to the extent permitted by applicable law.

24. Changes to this policy

We may update this Returns and Refunds Policy to reflect changes in our processes, suppliers, or legal requirements. The version applicable to each order will generally be the one published in the store at the time of purchase, unless a later change is legally required or more favorable to the consumer. The date of the last update appears at the top of this document.

25. Contact

To request a return, report a defective product, or ask any question related to this policy, write to us at seabronce@gmail.com. We will review each request individually and try to offer a fair, clear solution in line with applicable law.