Shipping policy

Last updated: August 6, 2026

At Seabronce we want you to receive your order quickly, safely, and with full transparency. This Shipping Policy contains all the information about the preparation, shipping, and delivery of our products.

The times stated are estimates and may vary slightly depending on the destination, the carrier, or exceptional circumstances.

1. Shipping destinations

We ship to: Spain, Germany, France, Italy, the United Kingdom, the United States, Canada, Australia, Sweden, Finland, Denmark, Norway, Mexico, Colombia, and Chile.

If your country is not on this list and you're unsure whether we can ship to you, write to us before purchasing at seabronce@gmail.com. If, for logistical, legal, or transport reasons, we are unable to ship to a particular country after payment has been made, we will let you know as soon as possible and issue a full refund of the order.

2. Order preparation

All orders require a preparation time of 2 to 3 business days from payment confirmation. During this period we carry out, among other tasks: order verification, payment confirmation, logistics preparation, quality control, product packaging, and handover of the package to the carrier.

Orders placed on weekends or public holidays will begin processing on the next business day. The preparation time is separate from the transit time.

3. Estimated delivery time

Once your order has been prepared and handed over to the carrier, the usual transit time is up to 9 business days, depending on the destination country.

The total estimated time from placing your order to receiving it is therefore approximately:

• 2 to 3 business days of preparation.
• Up to 9 business days of transit.

Total estimated time: between 11 and 12 business days.

These times are estimates and do not constitute a guarantee of delivery on a specific date. During periods of high demand, promotional campaigns, Black Friday, Christmas, or other exceptional circumstances, delivery times may be extended.

4. Order confirmation and tracking

Once your order has shipped, you will receive an email with tracking information, provided the carrier offers this service. Activation of the tracking number may take between 24 and 72 hours after the order ships.

5. Free shipping

Shipping is free on all our orders, with no minimum purchase amount, to every country we ship to.

6. Taxes, customs, and import duties

International orders may be subject to VAT, customs duties, import fees, customs clearance charges, or other taxes required by the destination country. Unless expressly stated otherwise at checkout, these amounts are not included in the product price or shipping cost and are the buyer's sole responsibility. Seabronce does not control these amounts and cannot determine their value. We recommend checking your country's regulations before purchasing.

7. Delivery address

You are responsible for providing a correct and complete shipping address. If you spot an error after placing your order, contact us as soon as possible at seabronce@gmail.com. We will try to update the address as long as the order has not yet been processed, though we cannot guarantee this once logistics preparation has begun.

8. Undelivered orders

When an order cannot be delivered due to an incorrect address, repeated absence of the recipient, refusal of the package, non-payment of required taxes or duties, or any other circumstance attributable to the customer, the customer will be responsible for the costs of reshipping or returning the package, to the extent applicable law allows.

9. Delays beyond Seabronce's control

While we do everything possible to meet the stated timeframes, we cannot be held responsible for delays caused by circumstances outside our control, including: carrier delays, customs processes, adverse weather conditions, strikes, national or local holidays, natural disasters, government restrictions, international logistics issues, or any other case of force majeure. In these cases, we will track the shipment and work with the carrier to try to resolve the issue as soon as possible.

10. Lost orders

If you believe your order has been lost in transit, contact us. We will open an investigation with the carrier and, if the loss is confirmed, we will offer, as appropriate, a replacement product, a full refund, or another solution agreed with you.

11. Orders marked as delivered

If tracking shows your order as delivered but you haven't received it, we recommend: checking with others in your household, asking neighbors or a concierge, checking the usual places the carrier may have left the package, and contacting the carrier. If the package still cannot be found, contact us so we can help you start an investigation.

12. Changes to this policy

We may update this Shipping Policy to reflect changes in our logistics processes, carriers, or legal requirements. The version applicable to each order will be the one published in our store at the time of purchase, unless a later change is legally required or more favorable to the consumer.

13. Contact

If you have any questions about the shipping of your order, we're happy to help: seabronce@gmail.com.